• HD – High definition
• ED – Extra low dispersion optical system
• Waterproof
• UBX Fully Multi-Coated
• SHR Metallic Coated
• PXA Phase Coating
• A-lock diopter system
• BAK4 Optics
• Long Eye Relief
• Cleaning Pen Included

Alpen Optics Limited Lifetime Warranty Policy

Effective as of 3/24/25

At On Point Optics, we are proud to be an authorized dealer of Alpen Optics products. The following warranty policy applies exclusively to Alpen Optics products purchased from On Point Optics by customers residing in the United States, Canada, Mexico, and South America.

1.0 Limited Lifetime Warranty Coverage

All Alpen Optics products are covered by an Unlimited Lifetime Warranty provided by Explore Scientific LLC, the official warranty provider for Alpen Optics in the United States and surrounding regions.

This warranty guarantees that your Alpen Optics product will be free from defects in materials and workmanship for the life of the product.

2.0 Eligibility Requirements

To qualify for warranty service under this policy:

• The product must have been purchased from Alpen Optics directly or an authorized dealer.
• The purchaser must be the original owner of the product.
• The product must be registered within sixty (60) calendar days of the original purchase date.
• The product must be located within the USA, Canada, Mexico, or South America at the time of the warranty claim.

Product registration can be completed at:
🌐 www.alpenoptics.com

3.0 What the Warranty Covers

During the lifetime of the product, Alpen Optics (via Explore Scientific LLC) will, at its sole discretion:

• Repair any covered product found to be defective in materials or workmanship
• Replace the product with an equivalent or superior product, should repair not be feasible

There are no service charges for warranty repairs. Customers may be responsible for shipping costs depending on the age of the product or nature of the service request.

4.0 Warranty Exclusions

This warranty does not cover the following:

• Products purchased from unauthorized dealers, including online marketplaces such as eBay, Alibaba, or AliExpress
• Cosmetic damage that does not affect performance or usability
• Loss, theft, or intentional damage
• Damage caused by abuse, misuse, neglect, accidents, or improper storage
• Damage resulting from unauthorized disassembly, repair, or modification
• Products not registered within the required 60-day period

5.0 How to Obtain Warranty Service

To receive warranty service:

1. Register your product with Alpen Optics at www.alpenoptics.com using the product’s serial number.
2. Visit the Alpen Optics Returns Portal to initiate a Return Merchandise Authorization (RMA) request.
3. Provide the RMA number, a description of the defect, your name, shipping address, and contact phone number in your return package.
4. Ship the product using a tracked and insured carrier to the return address provided during the RMA process.

Please note: Failure to include a valid RMA number or required documentation may delay processing or void your claim.

6.0 International Customers

This warranty applies only to Alpen Optics products purchased in and returned from the United States, Canada, Mexico, and South America.

For products purchased outside these regions, warranty service is managed by authorized international distributors. Please refer to:

• Explore-Scientific.de for European customers
• JOCTech.com for customers in Asia and other supported regions

7.0 Legal Disclaimer

This warranty is provided in accordance with applicable U.S. laws and regulations. It gives you specific legal rights, and you may also have additional rights which vary by state or country.

Explore Scientific LLC reserves the right to inspect any returned product to determine warranty eligibility. Decisions made under the terms of this warranty are final.

On Point Optics shall not be held liable for any incidental or consequential damages resulting from the use, misuse, or inability to use Alpen Optics products.

8.0 Contact for Warranty Support

For questions regarding your Alpen Optics warranty:

Alpen Optics Customer Support
📞 1-866-252-3811
🌐 www.alpenoptics.com

Return & Refund Policy

Effective as of 3/24/25

Thank you for shopping with On Point Optics. We are committed to delivering quality products and excellent service. Please read our return and refund policy carefully before making a purchase.

Return Period

Our return policy lasts 30 calendar days from the date of delivery. If 30 days have passed since you received your item, we are unfortunately unable to offer you a refund or exchange.

Return Eligibility

To be eligible for a return:

• The item must be unused, unmodified, and in the same condition as when you received it.
• The item must be returned in its original packaging, with all accessories, manuals, and documentation.
• A receipt or proof of purchase is required.

Restocking Fee

We reserve the right to charge a 20% restocking fee for any returned goods that are not in brand-new, resaleable condition, including:

• Items showing signs of use
• Items with missing packaging or components
• Open-box items

Solar Product Policy

Solar-related items are non-refundable and non-returnable for any reason except in cases where shipping damage is documented and reported immediately.

Specific Restrictions:

• Solar items purchased and received prior to August 21, 2017 are not eligible for return after that date.
• Solar items purchased before October 15, 2023 are not eligible for return for damage or shipping issues after October 15, 2023.
• Solar items purchased between October 16, 2023 and April 8, 2024 are not returnable for any reason after April 8, 2024.

Refunds

Refund Processing

Once your return is received and inspected:

• We will send you an email notification of receipt.
• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, minus the 20% restocking fee (if applicable), and applied to your original method of payment within a reasonable number of business days.

Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again.
2. Contact your credit card company (it may take time before your refund is posted).
3. Contact your bank (processing time may vary).

If you’ve completed these steps and still have not received your refund, please contact us at:
📧 service@explorescientific.com

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to request an exchange for the same item, contact us at:
📧 service@explorescientific.com
and send the item to:
📍 1010 S. 48th Street, Springdale, AR 72762, USA

Gifts

If the item was marked as a gift and shipped directly to you:

• You’ll receive a gift credit for the value of the returned item.
• Once the return is received and approved, a gift card will be mailed to you.

If the item wasn’t marked as a gift or was sent to the purchaser first, the refund will be issued to the original buyer.

Gift Cards

Gift Cards may be:

• Purchased in increments of $10
• Received as part of promotions or giveaways
• Included in Explore Alliance memberships

Gift Cards are:

• Only redeemable at explorescientificusa.com or in-store at 1010 S. 48th Street, Springdale, AR
• Not redeemable for cash
• Valid only toward purchases that exceed the value of the gift card

📮 Shipping Returns

Return shipments must be sent to:
📍 1010 S. 48th Street, Springdale, AR 72762, USA

Shipping Terms:

• Customers are responsible for all return shipping costs.
• Shipping charges are non-refundable. If a refund is issued, the original cost of shipping and any restocking fees will be deducted.
• If you are returning an item valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance.

We are not responsible for items lost or damaged in return transit.

Legal Notice

This Return & Refund Policy is governed by applicable U.S. laws and regulations. We reserve the right to modify or update this policy at any time without prior notice. All decisions regarding returns and refunds are at the sole discretion of On Point Optics and/or Explore Scientific LLC (when applicable).

📞 Contact Us

If you have any questions regarding this policy, please reach out to our customer service team:

📧 service@explorescientific.com
📍 1010 S. 48th Street, Springdale, AR 72762