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Return and Refund Policy

Effective Date: 3/24/25

Certain products sold by On Point Optics may be subject to manufacturer-specific return, refund, or warranty terms. In such cases, the brand-specific policy shall take precedence over the general Return & Refund Policy outlined on this page.

Customers are responsible for reviewing any additional terms listed on the relevant product or brand page prior to purchase. Where no brand-specific policy is stated, this general policy shall apply.

General Policy 

(brand by brand policies listed below)

1. Scope and Intent

This Return and Refund Policy applies to purchases made through the On Point Optics website located at https://onpointoptics.com.

2. Contact Information

For any questions regarding returns and refunds, please contact our Customer Support Team:

  • Email:  Support@onpointoptics.com

  • Phone:  463-233-9838

  • Address:  5534 Saint Joe Road, Fort Wayne, IN 46835

3. Return Eligibility

Customers in the United States have the right to initiate a return within 30 days of delivery. To qualify for a return, the following conditions must be met:

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in its original condition.

  • Original Packaging: The item must be returned in its original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return

To initiate a return, follow these steps:

  1. Contact Customer Service

    • Email Support@onpointoptics.com or call 463-233-9838 within 30 days of delivery.

    • Provide your order number and a brief reason for the return.

  2. Return Authorization

    • After reviewing your request, we will provide detailed return instructions.

    • If applicable, we will issue a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

  • Pack the item securely in its original packaging.

  • Include all accessories, manuals, and any promotional items that came with the product.

  • Attach the return authorization form and any necessary supporting documents.

  • Affix the shipping label to the outside of the package.

4.3 Shipping the Return

  • Use a trackable shipping method such as USPS Priority Mail, UPS Ground, or FedEx Ground.

5. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.

  • Company Responsibility: If the return is due to a defective product, shipping damage, or an order error, On Point Optics will cover return shipping costs.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • The product must be unused and in its original packaging.

  • The return request must be initiated within 30 days of delivery.

  • A refund will be issued minus a restocking fee of 25%.

6.2 Defective or Damaged Goods

  • Report the issue upon delivery.

  • Provide photos or videos showing the defect or damage.

  • We will offer either a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notify us immediately upon receipt.

  • We will cover the return shipping cost and ensure you receive the correct product.

6.4 Product Never Arrived

  • If your product does not arrive within the estimated delivery time, contact us.

  • We will initiate an investigation with the shipping carrier.

  • If confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment: You may cancel your order for a full refund if it has not been shipped.

  • After Shipment: If the order has already shipped, please follow the return process after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products: Items that have been made to order or personalized.

  • Hygiene-Sensitive Items: Items such as eyewear cleaning cloths and protective gear cannot be returned once opened.

  • Gift Cards & Digital Products: Including downloadable software or electronic gift cards.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued only after we receive and inspect the returned item.

  • You will receive an email notification regarding the approval or rejection of your refund.

8.2 Refund Processing

  • Refunds will be processed to the original payment method used at checkout.

  • It may take up to 14 business days for the refund to appear, depending on your bank or credit card provider.

9. Exchanges

  • Exchanges are available for defective, damaged, or incorrect items.

  • To request an exchange, contact us at Support@onpointoptics.com.

  • Processing time: Once we receive and inspect the returned item, the exchange will be processed within 14 business days.

  • Shipping Costs:

    • If the item was defective or incorrect, we cover shipping costs.

    • If the exchange is due to a change of mind, the customer covers shipping costs.

10. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

11. Agreement to Policy

By making a purchase on our Website, you acknowledge and agree to the terms of this Return and Refund Policy.

On Point Optics

5534 Saint Joe Road, Fort Wayne, IN 46835

 

Alpen Optics - Return & Refund Policy

Effective as of 3/24/25

Thank you for shopping with On Point Optics. We are committed to delivering quality products and excellent service. Please read our return and refund policy carefully before making a purchase.

Return Period

Our return policy lasts 30 calendar days from the date of delivery. If 30 days have passed since you received your item, we are unfortunately unable to offer you a refund or exchange.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unmodified, and in the same condition as when you received it.
  • The item must be returned in its original packaging, with all accessories, manuals, and documentation.
  • A receipt or proof of purchase is required.

Restocking Fee

We reserve the right to charge a 25% restocking fee for any returned goods.

Solar Product Policy

Solar-related items are non-refundable and non-returnable for any reason except in cases where shipping damage is documented and reported immediately.

Specific Restrictions:

  • Solar items purchased and received prior to August 21, 2017 are not eligible for return after that date.
  • Solar items purchased before October 15, 2023 are not eligible for return for damage or shipping issues after October 15, 2023.
  • Solar items purchased between October 16, 2023 and April 8, 2024 are not returnable for any reason after April 8, 2024.

Refunds

Refund Processing

Once your return is received and inspected:

  • We will send you an email notification of receipt.
  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, minus the 25% restocking fee, and applied to your original method of payment within a reasonable number of business days.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.
  2. Contact your credit card company (it may take time before your refund is posted).
  3. Contact your bank (processing time may vary).

If you’ve completed these steps and still have not received your refund, please contact us at:
📧 service@explorescientific.com

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to request an exchange for the same item, contact us at:
📧 service@explorescientific.com
and send the item to:
📍 1010 S. 48th Street, Springdale, AR 72762, USA

Gifts

If the item was marked as a gift and shipped directly to you:

  • You’ll receive a gift credit for the value of the returned item.
  • Once the return is received and approved, a gift card will be mailed to you.

If the item wasn’t marked as a gift or was sent to the purchaser first, the refund will be issued to the original buyer.

Gift Cards

Gift Cards may be:

  • Purchased in increments of $10
  • Received as part of promotions or giveaways
  • Included in Explore Alliance memberships

Gift Cards are:

  • Only redeemable at explorescientificusa.com or in-store at 1010 S. 48th Street, Springdale, AR
  • Not redeemable for cash
  • Valid only toward purchases that exceed the value of the gift card

📮 Shipping Returns

Return shipments must be sent to:
📍 1010 S. 48th Street, Springdale, AR 72762, USA

Shipping Terms:

  • Customers are responsible for all return shipping costs.
  • Shipping charges are non-refundable. If a refund is issued, the original cost of shipping and any restocking fees will be deducted.
  • If you are returning an item valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance.

We are not responsible for items lost or damaged in return transit.

Legal Notice

This Return & Refund Policy is governed by applicable U.S. laws and regulations. We reserve the right to modify or update this policy at any time without prior notice. All decisions regarding returns and refunds are at the sole discretion of On Point Optics and/or Explore Scientific LLC (when applicable).

📞 Contact Us

If you have any questions regarding this policy, please reach out to our customer service team:

📧 service@explorescientific.com
📍 1010 S. 48th Street, Springdale, AR 72762

 

Return & Refund Policy

(Riton Optics, Shield Sights, Steiner Optic and Ultradot) 

Effective as of 3/25/25

We appreciate your trust in On Point Optics and are committed to providing exceptional service and quality products. To ensure prompt and accurate service, please review our Return & Refund Policy below.

1.0 Return Authorization Required

All returns must be authorized in advance. To begin a return, please contact our Customer Support Team:

📧 Support@onpointoptics.com
📞 463-233-9838

2.0 Return Eligibility Criteria

We accept returns under the following conditions:

  • The return request is made within 30 days of the original invoice date

  • The product is new, unused, and in resellable condition

  • The product is returned in its original packaging with all components intact

We are unable to accept returns on the following:

  • Used or opened products

  • Products not in original packaging

  • Defective merchandise (must be handled through manufacturer warranty)

  • Clearance items

  • Special order merchandise

  • Products shipped to a third-party or alternate fulfillment location

All returns are subject to inspection before credit is issued.

3.0 Damaged Shipments

If your order arrives damaged, please follow these steps:

  1. Note the damage on the freight or delivery receipt at the time of delivery.

  2. Take clear photos of the damage and all packaging materials.

  3. Contact us at Support@onpointoptics.com upon receiving the damaged item.

Please retain all original packaging materials while we evaluate your claim. Failure to report damage within this window may void eligibility for return or refund.

4.0 Defective Merchandise

We are not authorized to process warranty or defect claims for most manufacturers. Defective items must be handled directly through the manufacturer’s warranty policy. For assistance identifying the manufacturer contact information, our team can help guide you.

5.0 Restocking Fees

Drop-shipped item returned with manufacturer approval - 25% Restocking Fee

If a product is returned in unacceptable condition, we reserve the right to:

  • Destroy the product without issuing credit, or

  • Return it to the customer at their expense

6.0 Return Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error or damage in transit.

  • Return shipping is the responsibility of the customer unless otherwise specified.

  • Prepaid shipping labels are not issued to consumers.

7.0 Return Procedure Summary

  1. Contact us to discuss the return of your product.

  2. Package the item securely in the original packaging with all included components.

  3. Ship the return using a trackable carrier to the return address provided by On Point Optics Customer Support Team.

  4. Upon inspection, we will issue a refund or credit as applicable and notify you via email.

8.0 Final Notes

  • Items returned in opened, used, or damaged condition will not be credited.

  • Credit will be issued only after inspection and approval.

  • Certain items may be deemed non-returnable at our discretion based on product type or manufacturer restrictions.

9.0 Contact Information

If you have questions or need help starting a return, please contact:

On Point Optics – Customer Support
📧 Email: Support@onpointoptics.com
📞 Phone: 463-233-9838
📍 Address: 5534 Saint Joe Road, Fort Wayne, IN 46835

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